Terms & Conditions

Website Terms and Conditions and Privacy Policy

Zotrim Internet accessibility statement
Zotrim is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Terms and conditions
Zotrim and Zotrim Plus are product names owned by Natures Remedies Limted, registered in England & Wales, Company Number: 3699735

Zotrim may have links to other websites. Zotrim is not responsible for the contents, nor does it warrant the accuracy or reliability of any linked website. Zotrim, to the extent permissible by law, excludes all liability which may arise from your use or reliance on the information or contents contained in the linked site.

The copyright of the contents and publications contained within this website are owned by Zotrim or its licensors.

Data protection

Zotrim is committed to protecting your privacy. The text below describes the ways in which we collect information from you when you use the service, and what we may use it for. It should be read in conjunction with the other terms and conditions of use and data protection policy.

Our head office is located at Natures Remedies Ltd, PO Box 1065, Aylesbury, Buckinghamshire, HP20 9LF. If you have any other questions about this policy you can write to us at our head office for the attention of the Head of online publishing or email info@naturesremedies.uk.com.

This site uses cookies only to ‘remember’ the contents of your shopping basket and user preferences during the browsing session. Once you close all instances of your browser these cookies are cleared and therefore no personally identifiable information is saved by the cookies. These are ‘Category 1’ cookie within European legislation.

Google Analytics
Google Analytics uses cookies to collect information about how visitors use our site. We use Google Analytics information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.
For more information on the use of Google cookies visit www.google.com/policies.

What data do we collect from you?
We collect data from you (‘user data’) when you register to use the service.
This data can sometimes comprise personal data about individuals, to which UK data protection laws apply. These terms and conditions and the data protection policy describe Zotrim’s approach to fulfilling its obligations under those data protection laws.

Our use of user data
We will use user data we collect from you only in accordance with the following guidelines:

• To provide the service to you
We will use user data to provide and improve the service to you, to notify you of any changes to the service or our terms and conditions of use.

• To send you information about our other products and services if you so wish
From time to time, Zotrim, or third parties acting on Zotrim’s behalf, may wish to send you information about other services which we may offer and believe you may be interested in. We may use user data for this purpose. Where you have given consent we will pass your details to the third party companies on this site so they can contact you directly for the purpose of marketing and charitable activities. If you decide now, or at any later time, that you do not wish to receive this information, please inform us by email at info@naturesremedies.uk.com.

• Internally within Zotrim
Zotrim may make user data available to other parts of the organisation, either for the fulfilment of Zotrim services, or to enable them to provide you with information about products or services which they believe you may be interested in.

Zotrim has tried to ensure that the contents and information it provides in its website is accurate at the time of posting. Unfortunately it cannot guarantee the accuracy of contents or information contained in its pages and any person using information contained in them does so entirely at their own risk.
No liability is accepted for any loss or damage arising from the use of the website and email.

Virus protection
Although care is taken to check and test material at all stages of production, Zotrim cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Terms and conditions of use

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as do the Company, to submit to the exclusive jurisdiction of the English Courts.
These terms constitute the entire agreement between the Company and the Client in relation to the Company accepting a Customers order. The Customer acknowledges that the Customer is not relying on any statement made by the Company or any of the Company’s representatives with regard to the offering other than those expressly set out in these conditions.
The agreement to which these conditions apply is not intended for the benefit of any third party and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.

Use of Zotrim
By accessing and using any information on the Zotrim website you are deemed to have read and accepted these conditions of use.
The content of the website is provided for your information and for your own legitimate personal use.
You agree to use the content of this website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.

Changes to website and conditions
Zotrim will endeavour to keep the content of the website accurate and complete but you should be aware and accept that such information may become out of date over time. The website, information and linked contained therein are provided for your use without express or implied warranty of any kind.

We reserve the right to make changes to the content and layout of the website at any time and shall not be liable to you for any direct or indirect loss, damage or costs resulting there from.

As and when appropriately necessary, Zotrim will make changes to these Conditions and your continued use of the website. Following such changes will be deemed to imply your acceptance of the Conditions prevailing at that time.

Payment for goods
Payments must be made on receipt of an order. Online payments are accepted using Visa, Visa Debit, MasterCard, American Express (AMEX) and PayPal.

We aim to despatch all orders within 3 working days. Please allow a minimum of 5-7 working days for delivery to Europe and a minimum of 10 working days to the Rest of the World.

Tax charges
For all orders made from the UK or European Union countries 20% VAT is included in your order. All orders from other countries are VAT free.

Refunds or Returns
If you are returning goods for any reason, after 14 days of having them, then the cost of the return must be borne by you.

Refunds will only be given if goods are returned unused and unopened. If you are eligible for a refund, one will only be issued upon receipt of returned goods.

EU Consumer Rights Directive – Distance Selling Regulations
This regulation offers consumers protection against their goods and services bought without face-to-face contact.

Under these regulations, you have the right to cancel your purchase within 14 working days after the day you receive your goods. You must provide your cancellation notice to us within these 14 days after you receive your goods.

Once your cancellation has been received by us, we will refund you within 14 days providing we have received the goods back from you and they are unused and unopened.

Intellectual Property
At all times Natures Remedies remains the owner of all information, data, text, graphics, links or computer code published on, contained or available on the website. Use of this material including the production, storage, modification, distribution or republication without the prior written consent of Natures Remedies, or where applicable, the respective copyright owner(s) is prohibited. The names and logos of Natures Remedies and all related products and service names, design marks and slogans are the trade names, service marks or trademarks of Natures Remedies and also may not be used without the prior consent of Natures Remedies.

Force Majeure
The Company will not be held responsible for any delay or failure to comply with the Company’s obligations under these conditions if the delay or failure arises from any cause which is beyond the reasonable control of the Company.
You agree to indemnify and hold Zotrim, its subsidiary companies and employees harmless from and against all and any liabilities, damages and costs in respect of any claims or actions brought as a result of any breach by you of these Conditions, or any liabilities arising from your use of the website.

Data protection policy


In order to operate efficiently, we must collect information about people with whom we work. These may include members of the public, current, past and prospective employees, funded bodies and suppliers. In addition we may be required by law to collect and use information in order to comply with the requirements of central government.

This personal information must be handled properly under the Data Protection Act 1998 (‘the Act’). The Act regulates the way that we handle ‘personal data’ that we collect in the course of carrying out our functions and gives certain rights to people whose ‘personal data’ we may hold.

We consider that the correct treatment of personal data is integral to our successful operations and to maintaining trust of the persons we deal with. We fully appreciate the underlying principles of the Act and support and adhere to its provisions.

We are registered with the Information Commissioner to process personal data. We are named as a data controller under the register kept by the Information Commissioner in accordance with section 19 of the Act.

Information covered by the Act
The Act uses the term ‘personal data’. For information held by Zotrim, personal data essentially means any recorded information held by us and from which a living individual can be identified. It will include a variety of information including names, addresses, telephone numbers, photographs of people and other personal details. It will include any expression of opinion about a living individual or any indication of our intentions about that individual.

Data protection principles
We will comply with the eight enforceable data protection principles by making sure that personal data is:

• fairly and lawfully processed
• processed for limited purposes
• adequate, relevant and not excessive
• accurate and kept up to date
• not kept longer than necessary
• processed in accordance with the individual’s rights
• secure
• not transferred to countries outside the European Economic area unless the country to which the data is to be transferred has adequate protection for the individuals

We will ensure that at least one of the following conditions is met before we process any personal data:
• the individual has consented to the processing
• the processing is necessary for the performance of a contract with the individual
• the processing is required under a legal obligation (other than one imposed by a contract)
• the processing is necessary to protect vital interests of the individual
• the processing is necessary to carry out public functions e.g. administration of justice
• the processing is necessary in order to pursue our legitimate interests or those of third parties (unless it could unjustifiably prejudice the interests of the individual)

Under the Act, one of a set of additional conditions must be met for ‘sensitive personal data’. This includes information about racial or ethnic origin, political opinions, religious and other beliefs, trade union membership, physical or mental health condition, sex life, criminal proceedings or convictions. We will ensure that one of the following additional conditions is met before we process any sensitive personal data:

• the individual has explicitly consented to the processing
• we are required by law to process the information for employment purposes
• we need to process the information in order to protect the vital interests of the individual or another person
• the processing in necessary to deal with the administration of justice or legal proceedings

Individuals’ rights
We will ensure that individuals are given their rights under the Act including:
• the right to obtain their personal information from us except in limited circumstances
• the right to ask us not to process personal data where it causes substantial unwarranted damage to them or anyone else
• the right to claim compensation from us for damage and distress caused by any breach of the Act

Legal requirements
While it is unlikely, Zotrim may be required to disclose your user data by a court order or to comply with other legal requirements. We will use all reasonable endeavours to notify you before we do so, unless we are legally restricted from doing so.

No commercial disposal to third parties
Zotrim shall not sell, rent, distribute or otherwise make user data commercially available to any third party, except as described above or with your prior permission.

Our commitment to data protection
We will ensure that:
• everyone managing and handling personal information understands that they are responsible for following good data protection practice
• there is someone with specific responsibility for data protection in the organisation
• staff who handle personal information are appropriately supervised and trained
• queries about handling personal information are promptly and courteously dealt with
• people know how to access their own personal information
• methods of handling personal information are regularly assessed and evaluated
• any disclosure of personal data will be in compliance with approved procedures.
• we take all necessary steps to ensure that personal data is kept secure at all times against unauthorised or unlawful loss or disclosure
• all contractors who are users of personal information supplied by the council will be required to confirm that they will abide by the requirements of the Act with regard to information supplied by us.
We have appointed a head of information compliance to lead on data protection for Zotrim. This person is responsible for ensuring that the policy is effectively implemented.

Further information
The Information Commissioner – www.informationcommissioner.gov.uk
The Department of Constitutional Affairs – www.dca.gov.uk

Contact us at:

Natures Remedies Limited
PO Box 1065
HP20 9LF
Email: info@naturesremedies.uk.com
Phone: 0844 875 3470